Hi, I'm Charles Ogbonna

Professional background and passion for technology

Entry-level IT Support Specialist with a Bachelor's degree in Computer Science and a strong foundation in computer hardware, software troubleshooting, system maintenance, cybersecurity, and technical support. Skilled in diagnosing and resolving technical issues, supporting end users, maintaining IT systems, and delivering customer-focused solutions in fast-paced environments.
Possesses hands-on experience with cybersecurity and network analysis tools such as Nmap and Wireshark, along with a solid understanding of CompTIA A+ concepts, including PC repair, software installation, safety procedures, system configuration, and user support. Adept at learning new technologies quickly and applying analytical problem-solving skills to real-world technical challenges.
Experienced in customer service, technical operations, documentation, record management, transaction tracking, and process improvement. Known for strong communication, attention to detail, relationship management, and the ability to explain complex technical concepts in a simple and user-friendly manner.
Certified in Cybersecurity through Alison and Cybersecurity & Cloud Security through Panoramic Synergy Enterprise. Passionate about cybersecurity, IT support, and digital innovation, with a proactive mindset focused on delivering efficient and reliable technology solutions.
Currently developing PilotPrep AI, an AI-powered educational platform designed to help aspiring pilots prepare for aviation examinations, assessments, and professional certifications. Combining technical expertise, creativity, and customer-focused thinking to build practical solutions that improve learning and operational efficiency.